Stop Answering the Same Customer Emails Over and Over
Running a Redbox marketplace means handling hundreds of similar complaints—cold food, late orders, missing items. Draftbox uses AI and your knowledge base to instantly draft consistent, helpful replies to repetitive customer issues, giving your team a head start on every response.
Watch as customer emails transform into professional, helpful responses
1
📧
Customer Emails
Bobby JonesOrder Issue
"Hi, my order arrived absolutely freezing. The food was completely cold when it got here. What can you do about this?"
Order: #251013-174-321-496bobby@gmail.com
→
2
🤖
AI Analyzes
✓Extract order details
✓Identify issue: Cold food
✓Check knowledge base
✓Apply company policy
→
3
✨
Draft Created
Ready for Review
Hi Bobby,
I'm sorry to hear your food arrived cold — that's definitely frustrating and not the experience we want for you.
The quickest way to resolve this is to contact the outlet directly for a replacement or refund. If you're having trouble reaching them, just reply here and I'll be happy to step in and help.
Thanks for your patience!
🎯
Smart Email Analysis
Automatically extracts customer details and key issues from incoming emails. No more manual data entry.
💡
Knowledge Base Powered
Uses your policies, FAQs, and support guidelines to draft accurate, on-brand responses that match your marketplace's voice.
✨
Human-in-the-Loop
AI drafts replies as Gmail drafts for your team to review, edit, and approve. You stay in control of every message.
Ready to Automate Your Support?
Connect your Gmail account and start drafting better customer replies in minutes.