Terms of Service

Last updated: January 2025

Welcome to Draftbox. By using our service, you agree to these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using Draftbox ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use the Service.

2. Description of Service

Draftbox is an AI-powered email automation tool that:

• Monitors your designated Gmail inbox for customer support inquiries
• Analyzes incoming emails using artificial intelligence
• Generates draft email responses based on your custom knowledge base and guidelines
• Creates Gmail drafts for your team to review, edit, and send

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must:

• Provide a valid Gmail account for authentication
• Grant necessary OAuth permissions for Gmail access
• Provide accurate marketplace information
• Be at least 18 years old

3.2 Account Security

• You are responsible for maintaining the security of your Google account credentials
• You must immediately notify us of any unauthorized access to your account
• You are responsible for all activities that occur under your account

4. Acceptable Use

You agree to use the Service only for lawful purposes. You may not:

• Use the Service to send spam, unsolicited communications, or violate anti-spam laws
• Attempt to circumvent any security features or access restrictions
• Reverse engineer, decompile, or attempt to extract the source code
• Use the Service to send harmful, offensive, or illegal content
• Violate any applicable laws or regulations
• Interfere with or disrupt the Service or servers

5. Content and Intellectual Property

5.1 Your Content

• You retain all rights to your email content, knowledge base, and custom prompts
• You grant us a limited license to process your content solely to provide the Service
• You are responsible for ensuring your content does not violate any laws or third-party rights

5.2 Our Intellectual Property

• The Service, including all software, designs, and trademarks, is owned by Draftbox
• You may not copy, modify, or create derivative works of the Service

6. AI-Generated Content

You acknowledge and agree that:

• AI-generated draft responses may contain errors or inaccuracies
• You must review all AI-generated content before sending to customers
• We are not responsible for the content, accuracy, or appropriateness of AI-generated drafts
• You are solely responsible for all communications sent to your customers
• The AI uses OpenAI's GPT models, subject to OpenAI's terms and policies

7. Third-Party Services

The Service integrates with third-party services:

• Google Gmail: Subject to Google's Terms of Service and Privacy Policy
• OpenAI: Subject to OpenAI's Terms of Use and Usage Policies. We replace customer email addresses and formatted phone numbers with neutral placeholders before transmitting content.

We are not responsible for any third-party services or their availability, accuracy, or reliability.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of your data as described in the Privacy Policy.

9. Service Availability and Modifications

We strive to provide reliable service, but:

• The Service is provided "as is" without guarantees of uptime or availability
• We may modify, suspend, or discontinue the Service at any time
• We may update these Terms of Service with notice on this page
• Scheduled maintenance may temporarily interrupt service

10. Fees and Payment

The Service is currently offered free of charge. If we introduce paid features in the future:

• We will provide advance notice of any fees
• You may choose to continue using the Service or cancel your account
• Pricing and billing terms will be clearly communicated

11. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• We are not liable for data loss, business interruption, or lost profits
• We are not responsible for damages resulting from AI-generated content
• Our total liability shall not exceed the amount you paid us in the past 12 months

12. Indemnification

You agree to indemnify and hold harmless Draftbox from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms of Service
• Your violation of any laws or third-party rights
• Content you send to customers through or derived from the Service

13. Termination

Either party may terminate this agreement at any time:

• You may disconnect your account at any time through your dashboard
• We may suspend or terminate your access for violations of these Terms
• Upon termination, your access to the Service will cease
• We will delete your data in accordance with our Privacy Policy

14. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through:

• Good faith negotiation between the parties
• If negotiation fails, binding arbitration in accordance with applicable law
• Arbitration shall be conducted in English

15. Governing Law

These Terms shall be governed by and construed in accordance with applicable law, without regard to conflict of law principles.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Draftbox regarding the Service.

18. Contact

If you have questions about these Terms of Service, please contact us through your account dashboard or by creating an issue on our GitHub repository.